Return Policy

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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags (if applicable), and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at info@toxicfxproductions.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

 

*Please Note: Merchandise that is damaged upon receipt or defective will be repaired or replaced only.  Written authorization is required prior to return of any merchandise for repair or replacement.  All other sales are final.

You can always contact us for any return question at info@toxicfxproductions.com

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Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items 

Custom made items cannot be returned or exchanged unless damaged during shipment.

 

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds 

Orders can be canceled and fully refunded only within 24 hours of order placement. Orders are non-refundable after 24 hours.

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RETURN Shipping 

To return your product, you should mail your product back to us--but you must email us for directions first!

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.